Shipping

We ship USPS 2-3 Day Priority Service. All orders are shipped from our store in Chippewa Falls, WI. No shipping to PO Box, APO, FPO, Guam or international addresses. All orders placed Wednesday thru Friday will be shipped the following Monday.

Shipping Rates

Subtotal up to $25.00, shipping is $8.95.

Subtotal of $25.01 to $49.99, shipping is $10.95.

Subtotal of $50.00 or more, shipping is FREE! Make sure to enter coupon code: SWEETSHIP on the checkout screen.

Shipping Delays

Chippewa Candy Shop is not liable for delay of shipment due to natural disasters, shipping carrier delays that are caused by weather, labor disputes, refusal of package, and incorrect shipping information.

Weather

Chippewa Candy Shop's chocolates and gummies may require special handling when the weather is warm where your order is being shipped. Chocolates have the potential to melt at 70 degrees Fahrenheit and our gummies have the potential to melt at 90 degrees Fahrenheit.

Chippewa Candy Shop gives you the option to purchase cold packs to be place in your package at minimal cost to you. We suggest one cold pack for every 2.5 lbs ordered. We also suggest that you take advantage of this option April thru Mid-October.

If you need to ship to a residence and you cannot be home, please leave a note instructing that the package be placed under shade. In the event your package has been sitting in heat, let it "rest" at room temperature for a few hours to give it a chance to return to normal consistency. Please keep in mind, shade will not ensure that your product doesn't melt it is just a preventative measure. If possible, try to ship your order to a business address as businesses often receive shipments earlier in the day and someone is onsite. 

Chippewa Candy Shop is not responsible for melted products but we do want you to be happy! Email us sales@chippewacandyshop.com, or contact us via phone (715) 861-7880. We are known for our super fantastic customer service!

Incorrect Items Sent

Check your order after you receive to see double check that your receive all of your yummy candy. Any claims must be made within 2 business days of delivery. We do our best to correctly pack your order; if it is our mistake we will send a call tag to pick up the item and will ship the new product at no extra charge.

Just pack the product in the original box with packing materials and a call tag will be issued for pickup. All products must be unopened and in original packaging. The correct product will be shipped within a week.

Refused Orders

Purchaser will be liable for a 20 percent restocking fee and the original shipping charge. If product is lost in returning to our company purchaser is responsible for the full charge.

Sales Tax

We are required by law to collect Wisconsin Sales Tax from Wisconsin residents of 5.5%.

Return Policy

We want our customers to be completely satisfied. We do recognize that sometimes product gets damaged en route. If this happens, we request that you call (715) 861-7880 or email us at sales@chippewacandyshop.com

Privacy Policy

Your privacy is our concern and we want you to have a positive online shopping experience while shopping at ChippewaCandyShop.com. We believe you should be informed about the information that is collected and greatly value your patronage and will honor our following commitment: We collect only the information needed to process your orders and provide a personalized shopping experience. This includes your email, name, billing and shipping addresses, telephone phone number and credit card information. Persons who supply us with telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed. Your email or mailing address could be requested for the purpose of conducting a survey to provide additional services. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No-Spam" policy. That means we do not sell, rent, or otherwise give your email address to any third-party without your consent or as permitted by this policy.

No change to our policy will take place before a prominent posting on our homepage of such intended change has run for duration of at least 30 days.

PHONE
715-861-7880
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ADDRESS
322 N. Bridge
Chippewa Falls,
WI 54729
HOURS

Every day of the week

10:00am-8:00pm

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